Privacy policy

Last updated 2 November 2026

Who we are

ClinicLine ("we") is an Israeli business that builds and runs WhatsApp messaging for clinics. Founded by Arnon Man. For any privacy question or request, write to contact@clinicline.co.il.

What this policy covers

• The website clinicline.co.il.
• Emails sent to us.
• ClinicLine's service for clinics: answering patients' WhatsApp messages, offering and booking consultation times, and sending reminders and follow-up messages on the clinic's behalf.

The website

The website has no forms, no cookies and no tracking, analytics or advertising tools. Fonts and images load from the site itself. The infrastructure provider that hosts the site technically processes each visitor's IP address and browser details to deliver the site and protect it from attacks. We do not use this to identify visitors.

Emails to us

When you write to us, we receive what you send: your email address, name, message and any details you choose to include, such as your clinic's name and a phone number. We use them only to reply and to manage our business relationship with you. Emails pass through an email forwarding service and are kept in the business mailbox with an email provider. We delete them on request unless the law requires us to keep them, for example for tax.

The service for clinics: patients' messages

When a patient writes on WhatsApp to a clinic that uses ClinicLine, our system handles the message on the clinic's behalf. To do so it processes and stores:

• the patient's phone number and the name on their WhatsApp profile;
• the content of messages, button choices and voice messages;
• booking requests, booked times, changes, cancellations and reminders;
• the state of the conversation, so it knows what was already sent and what comes next.

Why: to answer the patient, offer and book a consultation time, send reminders and follow-ups, and tell the clinic about every request, change or cancellation.

Who receives it: the clinic the patient wrote to. Messages are sent and received through WhatsApp, a Meta service, under its terms. Beyond that, we share the data with no one unless the law requires it.

Whose data it is: the clinic owns the data and decides about it. ClinicLine holds and processes it on the clinic's behalf, for the purposes above.

Health information: messages to a clinic may include information about health, which is sensitive. Please write only what is needed to book; medical questions are best asked of the clinic's staff.

Where and for how long: the data is kept in systems ClinicLine operates. It is kept while the clinic uses the service and as the clinic instructs.

Don't want messages? Tell the clinic, or write to contact@clinicline.co.il, and we will stop messaging your number.

Do you have to give us data?

There is no legal obligation to give us any data; it is up to you. Without a name and phone number we cannot book an appointment for you over WhatsApp.

Your rights

Under Israel's Protection of Privacy Law, 5741-1981, you may see the data kept about you and ask to correct or delete data that is wrong, incomplete, unclear or out of date. Patients can contact the clinic, or us, and we will pass the request to the clinic and handle it together. If you are not satisfied with how your request was handled, you can contact Israel's Privacy Protection Authority.

Changes

If we change this policy, we will update the date at the top.